We cannot honor cancellations for downloaded products, as we have no means of retrieving product from you once downloaded.
Sorry, just can't.
Please shop wisely. We will however try to work with you to come up with an amicable solution.
We understand that sometimes computers die and hard drives fail. For that reason, we have implemented a 'restore purchase' ability for digital downloads. You have three times you may download a product - the initial time PLUS two more times should something happen and you need to restore your zip files. MAKE SURE YOU SAVE THE EMAIL WITH THE DOWNLOAD LINK, just in case.
If you would like to see further examples of our digital products, including larger images, please send a request prior to purchasing. There will be links to areas where you can see more examples of the digital products in use.